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Help - Shipping & Delivery
Orders placed before 23:30 will be shipped the same day. Fast like we are furious.
For the Netherlands, Germany, and Belgium, we also offer easily accessible pick-up points.
| Region | Carrier | Fee | Delivery |
|---|---|---|---|
| Netherlands | PostNL | Free from €150 | 1 - 2 days |
| Belgium | Bpost | Free from €150 | 1 - 2 days |
| Germany | DHL | Free from €150 | 1 - 3 days |
| United Kingdom | FedEx | Free from £150 | 1 - 5 days |
| France | La Poste | Free from €150 | 2 - 5 days |
| Denmark | PostNord | Free from 1500 DKK |
2 - 5 days |
| Sweden | PostNord | Free from 2500 SEK |
2 - 5 days |
| Norway | FedEx | €25 | 2 - 5 days |
| Austria | DHL | Free from €150 | 2 - 5 days |
| Switzerland | FedEx | 25 CHF | 2 - 5 days |
| Spain | Correos | Free from €150 | 2 - 5 days |
| Italy | Poste Italiane | Free from €150 | 2 - 5 days |
| Ireland | FedEx | Free from €150 | 2 - 5 days |
| Portugal | FedEx | Free from €150 | 1 - 2 days |
| Greece | FedEx | Free from €150 | 2 - 5 days |
| Poland | GLS | Free from €150 | 2 - 5 days |
| UAE | FedEx | 100 AED | 2 - 5 days |
| US / Canada | FedEx | $29 | 2 - 5 days |
| Australia New Zealand |
FedEx | 50 AUD 50 NZD |
2 - 5 days |
For inquiries regarding countries not listed, please contact our Customer Service.
Important information
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.
Shipping exceptions due to holidays
NOTE: Due to increased demand around Black Friday and the holiday season, delivery times may differ from the table below. We strongly recommend keeping a close eye on your tracking information to stay updated on your package's progress. Thank you for your understanding and patience during this busy period.
We do not ship orders on the following public holidays:
New Year’s Day (January 1st)
King’s Day (April 27th)
Christmas Day (December 25th)
Boxing Day (December 26th)
Insurance
ETQ insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by ETQ Amsterdam.
VAT discount
Customers ordering from outside the European Union (except customers from the UK) will receive a VAT discount of 21% on their order. This is applied at checkout once you have entered your delivery details or when you switch country/currency while browsing on our website.
Customs, duties and taxes
All orders shipped to countries outside the European Union (except the UK) are shipped Delivery Duties Unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties or taxes levied by your destination country.
Unfortunately we cannot calculate these charges prior to your order being placed and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. Please check with your local customs office to determine what these additional costs will be prior to purchase.