Deluxe Cleaning Kit
The Deluxe Cleaning Kit includes all Sneaker LAB's shoe and sneaker care essentials, packaged in an ETQ branded box. It features a sneaker cleaner, sneaker protector, odor protector, and a premium brush.
- Environmental friendly formula.
- Does not harm the product.
- Readily Biodegradable.
ETQ fits true to size. Not sure about yours? Check our measurement guide or a .
Shipping & Delivery
Orders placed before 23:30 will be shipped the same day. Fast like we are furious. For the Netherlands, Germany, and Belgium, we also offer easily accessible pick-up points.
| Region | Carrier | Fee | Delivery |
|---|---|---|---|
| Netherlands |
PostNL |
Free from €150 | 1 - 2 days |
| Belgium | Bpost | Free from €150 | 1 - 2 days |
| Germany | DHL | Free from €150 | 1 - 3 days |
| United Kingdom | FedEx Royal Mail |
Free from £150 | 1 - 5 days |
| France | La Poste | Free from €150 | 2 - 5 days |
| Denmark | PostNord | Free from 1500 DKK |
2 - 5 days |
| Sweden | PostNord | Free from 2500 SEK |
2 - 5 days |
| Norway | FedEx | €25 | 2 - 5 days |
| Austria | DPD | Free from €150 | 2 - 5 days |
| Switzerland | FedEx | 25 CHF | 2 - 5 days |
| Spain | Correos | Free from €150 | 2 - 5 days |
| Italy | Poste Italiane | Free from €150 | 2 - 5 days |
| Ireland | FedEx | Free from €150 | 2 - 5 days |
| Portugal | FedEx | Free from €150 | 1 - 2 days |
| Greece | FedEx | Free from €150 | 2 - 5 days |
| Poland | GLS | Free from €150 | 2 - 5 days |
| UAE | FedEx | 100 AED | 2 - 5 days |
| US / Canada | FedEx | $29 | 2 - 5 days |
| Australia New Zealand |
FedEx | 50 AUD 50 NZD |
2 - 5 days |
For inquiries regarding countries not listed, please contact our Customer Service.
Important information
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.
Shipping exceptions due to holidays
NOTE: Due to increased demand around Black Friday and the holiday season, delivery times may differ from the table below. We strongly recommend keeping a close eye on your tracking information to stay updated on your package's progress. Thank you for your understanding and patience during this busy period.
We do not ship orders on the following public holidays:
New Year’s Day (January 1st)
King’s Day (April 27th)
Christmas Day (December 25th)
Boxing Day (December 26th)
Insurance
ETQ insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by ETQ Amsterdam.
VAT discount
Customers ordering from outside the European Union (except customers from the UK) will receive a VAT discount of 21% on their order. This is applied at checkout once you have entered your delivery details or when you switch country/currency while browsing on our website.
Customs, duties and taxes
All orders shipped to countries outside the European Union (except the UK) are shipped Delivery Duties Unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties or taxes levied by your destination country.
Unfortunately we cannot calculate these charges prior to your order being placed and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. Please check with your local customs office to determine what these additional costs will be prior to purchase.
Returns & exchanges
Our return policy
- All orders between November 1st, and December 25th can be returned or exchanged until January 1st, or within 14 days of the delivery date, whichever is later. To make holiday shopping easier.
- Orders outside of this period have to comply with our regular 14-day return window.
- Item(s) should be clean and unworn, all tags and packaging material must still be present and in good condition.
- By returning a product, you acknowledge that refunds (either partial or complete) may be refused if the returned item does not meet our specified terms and conditions.
- All the returns or exchanges can be made through our online return portal.
- The cost of a return or exchange is at your own expense. This will be deducted from your refund.
| Country | Return Fee |
|---|---|
| NL / BE / LU / AT / IE | €6.95 |
| DE / FR | €8.95 |
| DK | 50.00 DKK |
| SE | 100.00 SEK |
| IT / ES / RO / HR | Carrier of choice |
| CH | €9.95 |
| Rest of EU | €9.95 |
| UK | £6.00 |
| UAE | 100.00 AED |
| US / CA | $25.00 |
| SG / HK / NZ | €25.00 |
| Rest of World | €50.00 |
- Price difference due to ongoing promotions can be compensated with a voucher.
- After your return is accepted, you will receive a return label which you can use to send it back to us. FOR ALL NON-EU RETURNS(except UK Returns): Please add 3 times the invoice on the outside of your parcel in a document slide. Please ask service@etq-amsterdam.com to provide you with these documents. Without the invoice, your parcel will NOT clear customs.
- All returns within the UK can be sent to our UK warehouse. Through the return portal, you will receive a return label directed to that warehouse.
Made in Europe
Kings of detail we are.
At ETQ we focus on the things even the eye can’t see, to build better. All shoes are designed in Amsterdam and crafted in Portugal. The family-owned atelier works with traditional methods. Together we are masters of precision engineering.
When it comes to materials, our bar is high. No shortcuts. ETQs premium suedes and leathers are smooth like butter and cherry-picked per shoe. Obsessive, yes. But: soon after wearing ETQ you will notice the quality difference.
The full package
Unboxing like never before
Your fresh pair arrives in style. Your shoes come in two all-purpose zip bags made from recycled PET bottles. Use them to store your ETQs, toiletries, pencils, and more. Just like your shoes, these bags are crafted to last.
We've always been fascinated by packaging. We designed it with efficiency and with the environment in mind. The modular packaging consists of long-lasting items created with recycled materials, while the shipping box is repurposed to serve as a shoebox as well.
Endless comfort
Time suits them
Beyond trends and flashy labels. Our style never changes. It evolves. Continuously.
Confident and comfortable, ETQ introduces the etiquette of artisan shoe crafting to today’s sneaker world. We blend traditional cobbler skills with the latest technology for comfort and suppleness. Your feet feel it, every step of the way.
While traditional sneakers are meant for sports, ETQ footwear is made for the city. That is why we use a solid and heavy cupped sole made from reinforced rubber to last in all conditions. Fit so smooth that you’ll want to keep them on. And you can.
Choose size
Choose size
Added to shopping bag
Choose colour
| EU | US | UK | CM |
| 36 | 3 | 2 | 23.8 |
| 37 | 4 | 3 | 24.4 |
| 38 | 5 | 4 | 25.1 |
| 39 | 6 | 5 | 25.7 |
| 40 | 7 | 6 | 26.4 |
| 41 | 8 | 7 | 27.0 |
| 42 | 9 | 8 | 27.7 |
| 43 | 10 | 9 | 28.3 |
| 44 | 11 | 10 | 28.9 |
| 45 | 12 | 11 | 29.6 |
| 46 | 13 | 12 | 30.2 |
| 47 | 14 | 13 | 30.9 |
How to measure
Let’s find your perfect fit. Place a sheet of paper on the floor against the wall and put your feet (with socks) on it, heels against the wall. Make sure you lean on your feet with full power when measuring. Now you simply draw a line at the end of the biggest foot. Measure the distance with a ruler and find the size that matches it: see size table. Are you in between sizes? In that case, we suggest taking the bigger size.
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Added to shopping bag